Cancellation Assistance

How to request assistance

1. Call with the traveler’s name, itinerary and booking reference.
2. We review the ticket’s fare rules and the airline’s available options.
3. Before you authorize a cancellation, we explain available credits or refunds and any applicable airline penalty, fare restriction or disclosed agency fee.

What determines eligibility

Cancellation and refund eligibility are controlled by the purchased fare, the airline or supplier’s rules, the timing of the request and applicable law. Some tickets are nonrefundable but may qualify for a future travel credit. A request is not complete until it is confirmed.

If the airline cancelled the flight

Tell the specialist that the cancellation was initiated by the airline. Rebooking, credit and refund rights may differ from a voluntary cancellation. We will help explain the options communicated by the carrier for reservations arranged through us.